FAQs
Product FAQs
What's included in each embroidery kit?
Each kit includes pre-printed fabric, embroidery hoop, colored threads, needles, and detailed instructions.
Are your kits suitable for beginners?
Yes, we offer a range of kits suitable for all skill levels, including complete beginners.
How long does it take to complete a kit?
Completion time varies, but most beginner kits take 2-4 hours, while more complex designs may take 10-20 hours.
Do I need any additional tools not included in the kit?
No, our kits contain everything you need to complete the project. However, big scissors are not included.
Are your materials safe for children?
Our materials are non-toxic, but adult supervision is recommended for children under 12 due to small parts and sharp needles.
Shipping FAQs
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by location.
How long will it take to receive my order?
International orders may take 7-21 business days depending on the destination.
Can I track my order?
Yes, you'll receive a tracking number via email once your order ships. You could also track your order on our TRACKING ORDER page.
Do you offer expedited shipping?
Yes, expedited shipping options are available at checkout for an additional fee.
How are your products packaged for shipping?
Our kits are carefully packaged in protective materials to ensure they arrive in perfect condition.
Refund and Return FAQs
What is your return policy?
We accept returns of unused, unopened kits within 14 days of purchase for a full refund. Read more information on out Return&Refund Policy.
How do I initiate a return?
Contact our customer service team to receive a return authorization and shipping instructions.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or was sent in error.
Can I exchange my kit for a different design?
Yes, exchanges are possible within 14 days of purchase, subject to stock availability.
What if my kit is missing components or arrives damaged?
Please contact us immediately. We'll either send replacement parts or a new kit at no cost to you.
Do you offer refunds on digital patterns?
Due to the nature of digital products, we do not offer refunds on downloaded patterns.